Effective Date: 08/12/2025
Company: Lwembawo Tours and Travel
Location: Uganda

Lwembawo Tours and Travel (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and share your information when you use our services, including airport transfers, private driver packages, and related travel offerings.

We may collect the following types of personal information when you interact with us:

• Contact details: name, phone number, email address
   
• Travel details: pick-up and drop-off locations, flight details, travel dates, preferences
   
• Billing information: invoices, payment confirmations, and transaction details
   
• Communication history: inquiries and messages through phone, email, or online platforms
   

We collect this information directly from you when you make a booking, fill out a form, or communicate with us.

We use your information to:

• Process bookings for airport transfers and private driver services
   
• Communicate with you regarding your travel arrangements
   
• Prepare and manage invoices
   
• Improve customer service and support
   
• Maintain internal business records
   

Lwembawo Tours and Travel processes and stores your information in the following ways:

• Secure Google Drive storage: Customer details, booking information, and travel data are stored in folders within our Google Drive account for internal use and record-keeping.
   
• Invoice software: Billing and payment information is processed and stored using trusted invoice management software.
   

We take reasonable steps to ensure these platforms are secure and accessed only by authorized staff.

We do not sell your personal data. However, we may share limited information with trusted third parties for the following purposes:

• Bookkeeping and accounting: Sales information, including invoice records and transaction details, may be shared with third-party accountants or bookkeeping service providers for financial management and compliance.
   

These third parties are required to keep your information confidential and use it only for providing their contracted services.

We retain your information only as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
   
• Meet legal, tax, and accounting requirements
   

Once retention is no longer required, we take steps to securely delete or anonymize your data.

Depending on applicable regulations, you may have the right to:

• Request access to the personal information we hold about you
   
• Request corrections to inaccurate or incomplete information
   
• Request deletion of your personal information, subject to legal limitations
   
• Withdraw consent where processing is based on consent
   

To exercise any of these rights, contact us using the details below.

We take data protection seriously and implement reasonable safeguards to protect your personal information. These include restricted access to stored files, secure digital platforms, and internal controls to prevent unauthorized use.

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Lwembawo Tours and Travel
Email: info@lwembawotoursandtravel.com
Phone: +256 749 67 68 18 or +256 740 82 87 84
Address: Kampala,Uganda